PITCREW Mailorder Return & Exchange Policy
You may return your merchandise within 30 days of receipt of your order for credit to your credit card or you may exchange the item(s). Please be certain to complete the return form you can download here. Repack the item(s) in the box your order was shipped in and return the package to PITCREW Mailorder. Products purchased from PITCREW Mailorder must be returned to PITCREW Mailorder NOT to our retail store.
All Returns must include a completed PITCREW Mailorder Return Form
To download the return form please click here:
PITCREW Mailorder Return Form
Return & Exchange Instructions
We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via UPS or a carrier that is capable of providing proof of delivery.
- Shoes must not be worn and must include the original undamaged packaging – PITCREW recommends you try your new shoes on inside on the carpet. This will help keep your new shoes clean and returnable.
- If you plan to return your shoes do not wear them after trying them on.
- Shoe boxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes.
- Once shoes have been worn they cannot be returned or exchanged.
- All skateboards must be un-skated and in like-new condition
- No skateboard deck is completely guaranteed
- Once a skateboard has been used it cannot be returned or refunded
- Once a skateboard has been assembled, its parts cannot be returned or exchanged
- PITCREW Mailorder is not responsible for actual deck color and/or dimensions
- PITCREW Mailorder does not replace broken decks or decks with pressure cracks
- All items must be unused and include the original packaging
- Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell
- If you plan to return your clothing please keep it clean
- Once clothing has been worn and/or washed it cannot be returned or exchanged
- Videos must be unopened and in original packaging
PITCREW Mailorder does not guarantee the exchange or credit for a defective item. If you believe your product is defective please send it back along with the return form explaining the defect.